Cabin crew are the public face of your airline. They ensure safety, comfort and enjoyment for hundreds of passengers on every flight, and can make or break your reputation for hospitality.
That’s why it’s so important to find top quality cabin crew candidates for each season. Here are some of the most important traits to look out for when hiring cabin crew:
Cabin crew entry requirements vary between airlines. However, there are some fundamentals that are an absolute must.
All cabin crew candidates should:
- Have a solid academic grounding, with A – C grade GCSEs (or equivalent qualifications) in a range of subjects, including English and Maths
- Be over 18, although many airlines choose to exclusively hire candidates aged 21 plus as they offer more in terms of both cabin crew and general life experience
- Be physically fit, have colour-normal vision and be able to swim
- Present themselves well, with no visible tattoos or body piercings (except earrings)
- Possess an international mindset and be able to speak a second language
- Have authorisation to travel to every country that your airline services (including a passport without excessive restrictions and a clean criminal record)
Qualifications and experience
No formal qualifications are required to become a member of cabin crew, though there are a number of high-level professional qualifications candidates could take to demonstrate their skill set.
Candidates with the following professional qualifications should be seen as a cut above the rest:
- Level 1 Certificate in Exploring the Aviation Industry
- Level 2 Certificate in Introduction to Air Cabin Crew
- Level 2 Certificate/Diploma in Air Cabin Crew (New Entrant)
- Level 2 Certificate for Air Cabin Crew
- Level 3 Certificate in Senior Cabin Crew
- Level 3 Diploma in Aviation Operations
Instead of a formal qualification, most airlines ask successful applicants to undergo a three to seven-week training period, followed by a trial period of three to six months.
Hiring candidates who have already gone through this process can help you save on training costs. However, the chance to train them to your own company standards can also provide value in the long-term.
The following types of experience would also indicate a high-quality cabin crew candidate:
- Customer service experience
- First aid training
- Fire safety training
Top quality cabin crew candidates must possess a unique blend of character traits, including:
- Adaptability to different personalities and situations
- Level-headedness in pressurised environments
- Ability to work as part of a team, or take the initiative when required
- Pride in their appearance
- Exceptional communication skills
- Ability to carry out mental arithmetic
- Strong organisational and multitasking skills
- Empathetic, understanding approach to passengers
- Procedural awareness and adherence
- Tactfulness in the face of difficult situations or individuals
By learning to recognise these beneficial character traits and adapting your hiring processes accordingly, every one of your cabin crew hires will become an asset that’ll set you apart from the competition.
Find out how AeroProfessional can help you find the highest calibre cabin crew candidates.