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Asking the right cabin crew interview questions can be the difference between hiring a manager of the future, or jumping back into the job market to replace a bad hire at considerable cost.
To comprehensively assess your cabin crew candidate’s skills, you need to tease out enough information to paint a vivid picture of who they are and how they might fit with your airline’s structure and ethos.
We’ve raided our office to provide you with a selection of questions you’re unlikely to find in recruitment handbooks, but can generate real insight and results. Here are our top choices:
“You’re mid-flight and two incidents occur simultaneously; one involving an intoxicated passenger and one involving a young child. How do you triage these incidents and hold one until the other has been resolved?”
“Can you pitch [airline] to me as if I were a potential customer about to choose between multiple operators?”
“When was it that you knew a cabin crew role was the only option for you?”
“Based on what you’ve learnt about our airline, how would you contribute to greater success in future?”
“When I contact your last cabin crew supervisor and ask which area of your work needs the most improvement, what will I learn?”
“What have you succeeded at professionally, but wouldn’t want to repeat?”
“What’s your definition of hard work?”
“Can you describe your ideal aviation employer?”
Asking the right questions undoubtedly gets results. But, it’s only part of the overall recruitment package.
Before you can start interviewing, you need access to a pool of talented, motivated and qualified cabin crew candidates. That’s where a trusted aviation recruitment partner comes in.
Call on AeroProfessional for more expert cabin crew hiring advice.