You’ll need:
- customer service skills for working with passengers
- excellent verbal communication skills
- patience and the ability to remain calm in stressful situations
- to enjoy working with other people
- knowledge of public safety and security
- the ability to accept criticism and work well under pressure
- sensitivity and understanding for dealing with customers’ needs
- a desire to help people and a friendly manner
- to be able to carry out basic tasks on a computer or hand-held device