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When candidates consider switching from another industry to become a cabin crew member in corporate and VIP aviation (CVA), they need to come equipped with a particular set of transferable skills.
CVA passengers expect the most when it comes to quality customer service. With this in mind, let’s take a look at the key transferable skills candidates should be equipped with, and the types of industry that can supply them.
These are the five key skills that CVA cabin crew need to have mastered:
As with CVA pilots and other staff, cabin crew have to be able to adapt to different cultures and passenger types, irregular schedules that can be changed at the last minute, and unusual passenger requests.
CVA cabin crew need to be exceptionally versatile: able to try their hand at many different hospitality-related, administrative, and culinary tasks – all with boundless patience.
CVA cabin crew need to communicate effectively, in a range of different languages and circumstances.
They must be able to communicate in a way that’s polite, welcoming and personable; whilst being clear, diplomatic, tactful and ultimately assertive at the same time.
From their uniforms, to the cabin, to the food and drink served on board, presentation must be impeccable throughout the journey.
CVA cabin crew should be committed to maintaining the highest possible visual standards, and demonstrating their ability to take proactive steps to ensure these, even in trying circumstances.
The combination of long hours, an irregular schedule, and demanding passengers, can easily create a pressurised work environment for CVA cabin crew.
Despite this pressure, CVA cabin crew must be able to conduct themselves with absolute grace and calm throughout, even when technical difficulties are being experienced mid-flight.
Being a CVA cabin crew member is a physical task, with long hours spent on your feet pushing or carrying often bulky items.
Candidates should take a proactive approach towards maintaining a healthy diet and exercise regime. Many CVA airlines also require cabin crew to be able to swim for a minimum of 25 metres.
Now that you know more about the types of transferable skill CVA cabin crew applicants will require, let’s look at the industries that can provide them and where you can look when next recruiting cabin crew members:
The hospitality industry – including catering, accommodation, tourism and transportation – places strong emphasis on all the skills listed above.
Aside from learning the specifics of the role, candidates from hospitality should find the switch relatively seamless.
Candidates with experience in luxury or high-end hospitality are highly desirable. Those with skills in silver service or fine dining are particularly attractive to many VIP operators.
Premium retail focuses primarily on communication, presentation and being calm under pressure. However, this diverse field also challenges staff in other ways, helping them develop a broad array of relevant skills.
Whether you’re looking to expand your candidate pool, or just process occasional applicants from other industries, make sure you bear transferable skills in mind the next time you’re hiring.
Find out more about the skills that can enhance your aviation operations and where you can find them by calling on the experts at AeroProfessional.